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Refund Policy

Refund Policy of NOMOVO

1. Introduction At NOMOVO, customer satisfaction is our priority. If you are not satisfied with your purchase, please review our refund policy carefully. By placing an order on www.nomovo.info, you agree to the terms outlined below.

 

2. Eligibility for Refunds

  • To be eligible for a refund, items must be unused, unworn, and in their original packaging.

  • A refund request must be submitted within 14 days of receiving the item.

  • Certain items are non-refundable (see Section 3).

  • Shipping fees are non-refundable unless the return is due to a NOMOVO error.

 

3. Non-Refundable Items

🚫 Underwear and Swimwear – Due to hygiene reasons, we cannot accept returns or refunds for these items. 🚫 Gift Cards – Non-refundable and cannot be exchanged for cash. 🚫 Final Sale Items – Items marked as "Final Sale" cannot be returned or refunded. 🚫 Digital Products – Any digital downloads or services are non-refundable.

 

4. How to Request a Refund

1️⃣ Contact Us – Email us at support@nomovo2.com with your order number and reason for the refund request. 2️⃣ Wait for Approval – Our team will review your request and respond within 3-5 business days. 3️⃣ Return the Item (if applicable) – If approved, you will receive instructions for returning the product. 4️⃣ Processing Time – Once we receive the returned item, we will process the refund within 5-10 business days.

 

5. Refund Method

  • Refunds will be issued to the original payment method.

  • If you paid via credit/debit card, the refund may take 5-10 business days to appear on your statement.

  • If your refund is delayed, please check with your bank before contacting us.

 

6. Damaged or Defective Products

  • If you receive a damaged or incorrect item, contact us within 48 hours of delivery.

  • We may request photos of the issue to process a replacement or refund.

 

7. Late or Missing Refunds

  • If you have not received your refund within the stated time frame, please: ✔ Check your bank account. ✔ Contact your payment provider (e.g., PayPal, credit card company). ✔ Email us at 📧 info@nomovo.info if the issue persists.

 

8. Policy Updates

NOMOVO2 reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page.

 

9. Contact Information

For any refund-related inquiries, please reach out to us: 📧 info@nomovo.info

Last Updated: 01.04.2025

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